Job Reference: WFC 20/23 Location: Dungannon
Assisted by and reporting to the Operations Director together with the head of department, you will work in tandem with the administrative and finance team to help the delivery of our workflow and output with a client focus.
Main Duties and Responsibilities
- To develop and enhance current workflow solutions across the Practice to aid efficiencies and collaboration between team members;
- To analyse weekly and monthly reports to drive change and improvements in the department;
- To focus on client service, reviewing productivity and quality by anticipating and eliminating potential delays through planning and coordination of resource
- To produce strategic daily, weekly, and monthly reports on team's productivity and advise of actions;
- To be proactively manage fluctuations in work volume /staff capacity
- To provide relevant, accurate information upon request;
- To review staff utilisation and formulate solutions or enhancements to staff utilisation;
- To demonstrate relationship building skills with team and co workers to effectively support and assist all staff in the team.
- Play an active role in departmental monthly operational meetings.
- Assist in the development and improvement of a workflow strategy, with consideration of Service Level Agreements and financial & non-financial KPI’s
THE CRITERIA:
Minimum of 3 years’ administrative experience working in a busy office
High proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Previous experience within an Accountancy Practice is preferred but not essential
Previous experience within an operational/co-ordination role
Ability to produce and analyse reports
Strong analytical and problem-solving skills
Strong oral and written communication skills to gather requests and prioritise accordingly
Ability to work effectively under pressure demonstrating strong organisational skills
Excellent numeracy and analytical skills
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